COVID-19 MESSAGE

Christmas and New Year Holiday Closure 2018

 

TO OUR VALUED CUSTOMERS:



In observation of the 2018 Holiday Season Flow’s Aftermarket Customer Care, Technical Service, Inventory and Shipping Department hours of operation will change starting Saturday, December 22nd  as follows:

CLOSED (no after-hours or on-call service will be available on these days)

  • Saturday, Sunday, Monday and Tuesday – December 22nd, 23rd , 24th & 25th

OPEN – 6:00am to 3:00 p.m. (PST)

  • Wednesday, Thursday and Friday, December 26th – December 28th

CLOSED (no after-hours or on-call service will be available on these days)

  • Saturday, Sunday, Monday and Tuesday – December 29th, 30th, 31st and January 1st

OPEN – 5:00am PST Wednesday, January 2nd; Normal Operations


ON CALL / AFTER-HOURS / SERVICE AND PARTS

Service:  On-Call Technical Service support will be available from 3:00pm – 9pm PST on Wednesday, December 26th – Friday, December 28th at (800) 526-4810.

PartsOn-Call Customer Care support will be available from 3:00pm – 9pm PST on Wednesday, December 26th – Friday, December 28th at (800) 526-4810 for emergency parts assistance.

** There will be no after-hours service from 9:00pm PST Friday, December 21st thru Tuesday, December 25th, or from 9:00pm PST Friday, December 28th thru Tuesday, January 1st.

 

SHIPPING SCHEDULE    

Our regular shipping schedule will apply on the OPEN days listed above, with the following exceptions:

DOMESTIC ORDERS

  • Friday, December 21stOvernight orders will deliver on Monday, December 24th   
  • Friday, December 29thOvernight orders will deliver on Monday, December 31st

** Delivery on Monday 12/24 and Monday 12/31 will be limited to only the Overnight Orders placed on the prior Friday **

 

INTERNATIONAL ORDERS

  • Friday, December 21st – Thursday, December 27thOrders submitted between Friday, and Thursday at 11am PST, will be processed on Thursday, December 27th
  • Thursday, December 27th – Friday, December 30thOrders submitted after 11am PST Thursday, or on Friday, will be processed on Wednesday, January 2nd.

 

Some restrictions may apply per UPS/FDX schedules.  

Have a safe and wonderful Holiday!  We look forward to serving your needs in the New Year!!

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