Christmas and New Year Holiday Closure 2018
TO OUR VALUED CUSTOMERS:
In observation of the 2018 Holiday Season Flow’s Aftermarket Customer Care, Technical Service, Inventory and Shipping Department hours of operation will change starting Saturday, December 22nd as follows:
CLOSED (no after-hours or on-call service will be available on these days)
- Saturday, Sunday, Monday and Tuesday – December 22nd, 23rd , 24th & 25th
OPEN – 6:00am to 3:00 p.m. (PST)
- Wednesday, Thursday and Friday, December 26th – December 28th
CLOSED (no after-hours or on-call service will be available on these days)
- Saturday, Sunday, Monday and Tuesday – December 29th, 30th, 31st and January 1st
OPEN – 5:00am PST Wednesday, January 2nd; Normal Operations
ON CALL / AFTER-HOURS / SERVICE AND PARTS
Service: On-Call Technical Service support will be available from 3:00pm – 9pm PST on Wednesday, December 26th – Friday, December 28th at (800) 526-4810.
Parts: On-Call Customer Care support will be available from 3:00pm – 9pm PST on Wednesday, December 26th – Friday, December 28th at (800) 526-4810 for emergency parts assistance.
** There will be no after-hours service from 9:00pm PST Friday, December 21st thru Tuesday, December 25th, or from 9:00pm PST Friday, December 28th thru Tuesday, January 1st.
SHIPPING SCHEDULE
Our regular shipping schedule will apply on the OPEN days listed above, with the following exceptions:
DOMESTIC ORDERS
- Friday, December 21st – Overnight orders will deliver on Monday, December 24th
- Friday, December 29th – Overnight orders will deliver on Monday, December 31st
** Delivery on Monday 12/24 and Monday 12/31 will be limited to only the Overnight Orders placed on the prior Friday **
INTERNATIONAL ORDERS
- Friday, December 21st – Thursday, December 27th – Orders submitted between Friday, and Thursday at 11am PST, will be processed on Thursday, December 27th
- Thursday, December 27th – Friday, December 30th – Orders submitted after 11am PST Thursday, or on Friday, will be processed on Wednesday, January 2nd.
Some restrictions may apply per UPS/FDX schedules.
Have a safe and wonderful Holiday! We look forward to serving your needs in the New Year!!